Support: Technical Issues

Click on a question below to see the answer.

  • What is In-File Delta and why would I use it?
  • How does Rhinoback know if a file has changed, does it use the Archive property of the file?
  • I can no longer access my free account?
  • Unable to change encryption key
  • I have lost my encryption key, can you send it to me?
  • My backup is running twice every night.
  • Can I backup two computers using a single Rhinoback account?
  • I tried to backup two computers with a single account and but when I change the selected files on one computer it affects both computers.
  • Why do I keep getting a "Scheduled backup missed" report.
  • How can I tell Rhinoback not to backup certain files.
  • How long does Rhinback keep my files on the backup server?
  • My backups are running about an hour earlier than I scheduled them.
  • What is the retention area?
  • How can I reduce the amount of storage used by my retention area?
  • How does Volume Shadow Copy work?
  • What are the advantages and disadvantages of backing up multiple computers using a single backup account?
  • Does Rhinoback have to stop the application when doing online backups?
  • How do I disable “logout backup reminder”?

Solutions and answers can be found at: Support Knowledge Base